Privacy Policy

At Roost, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our smart home management platform. Please read this policy carefully. By using Roost, you consent to the practices described here.

We collect information in the following ways:

Information you provide directly. When you create an account, we collect your name, email address, and password. When you set up your home, you may provide your home address, household member details, and preferences. You may also provide content such as recipes, maintenance records, and automation configurations.

Usage information. We automatically collect information about how you interact with the Service, including pages visited, features used, actions taken, and time spent. This helps us understand how the Service is used and how to improve it.

Device and technical information. We collect information about the device and software you use to access the Service, including IP address, browser type, operating system, and device identifiers.

Third-party integration data. When you connect third-party services (such as smart home devices, calendars, or streaming platforms), we receive data from those services as authorized by you.

We use the information we collect to:

• Provide, operate, and improve the Service
• Personalize your experience and surface relevant features
• Process transactions and send related notices
• Send service-related communications, such as confirmations and security alerts
• Send optional marketing communications (you may opt out at any time)
• Monitor and analyze usage patterns to improve performance and reliability
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations

We do not sell your personal information. We may share your information in the following circumstances:

Service providers. We share information with trusted vendors who help us operate the Service, such as cloud hosting providers, payment processors, and analytics services. These providers are contractually bound to use your information only to perform services on our behalf.

Household members. Information you choose to share within a household is visible to other members you invite. You control what you share and with whom.

Legal requirements. We may disclose your information if required to do so by law or in response to valid legal process, such as a subpoena or court order.

Business transfers. If Roost is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a materially different privacy policy.

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required by law to retain it longer.

We use cookies and similar tracking technologies to operate the Service, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings, though disabling cookies may affect the functionality of the Service.

We do not currently respond to "Do Not Track" browser signals, as there is no consistent industry standard for doing so.

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access. Request a copy of the personal information we hold about you.
• Correction. Request that we correct inaccurate or incomplete information.
• Deletion. Request that we delete your personal information, subject to certain exceptions.
• Portability. Request a machine-readable copy of your data.
• Opt-out. Unsubscribe from marketing communications at any time via the unsubscribe link in any email.

To exercise these rights, contact us at privacy@roost.app.

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "last updated" date and, where appropriate, by sending an email. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us at privacy@roost.app.