Legal

Terms of Service

Effective date: October 24, 2026

Overview

These terms and conditions (the “Terms and Conditions”) govern the use of https://roosthome.app (the “Site”). This Site is owned and operated by Roost. This Site is a technology service.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Roost and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

Accounts

When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Referral Program

The Roost referral program lets eligible customers earn rewards for introducing new customers to Roost. By participating, you agree to the following terms.

Eligibility.

  • Referrers must have an active Roost subscription and be an owner or admin of their home.
  • Referred users must be new Roost customers who have never been a member of a home with a paid subscription.
  • Each person can be referred only once.

Rewards.

  • When a referred user makes their first paid subscription payment after the free trial, the referrer receives a credit worth one month of their current plan, and the referred home receives 50% off its next monthly invoice.
  • The referrer's credit is issued about 7 days after the qualifying payment and is applied automatically to future invoices.

Limits.

  • A referrer can earn at most 12 rewards in any 12-month period.
  • Credits have no cash value, can't be transferred, and can't be redeemed for cash. Credits are tied to the home's billing account.
  • The referred discount doesn't combine with other discounts or promotion codes.

Prohibited conduct. You may not refer yourself, including through other accounts, emails, homes or payment methods you control. You may not spam, run paid ads that bid on Roost's brand, or post referral codes on coupon sites.

Reversal and termination. Payments that are refunded or disputed void the associated reward. Roost may withhold, reverse or remove credits it reasonably believes were earned through fraud or abuse, and may suspend a referral link.

Changes. Roost may change or end the program at any time. Credits already earned stay valid for 12 months after the program ends, or as required by law.

Taxes. Recipients are responsible for any taxes on rewards.

Limitation of Liability

Roost and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Roost and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of New Jersey.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows: support@roosthome.app

You can also contact us through the feedback form available on our Site.